Proactively increase customer engagement with our ebay customer service management
A robust and time-bound customer support system goes a long way in streamlining your business on eBay. In addition, a proactive approach towards receiving positive feedback can pay equally well as setting the right price for your product. A seasoned eBay seller recognizes that a positive feedback has a direct impact on a product’s visibility more than anything else. Therefore, one of the factors influencing better visibility and placement in the search results is a resourceful customer support management and a mechanism to get positive feedback. And this is precisely what we offer when it comes to eBay Customer Support Solutions.
With the assistance of our eBay Customer Service Management services, you can aim to become a PowerSeller for which it is required that you maintain a great positive feedback score for 12 months.
If your aim is maximum satisfaction of your buyers, you would proactively want to:
Meeting all of the above requirements of our esteemed clients, we have emerged as the market-leading eBay Customer Support Services Provider in the last decade.
Email is the most commonly used tool for official communication across industries. So when a customer has a query, feedback, suggestion, complaint or anything that’s bothering them, it would be, more often than not, put in an email and sent to you. Now, when you receive these kind of emails on a regular basis, you would want to respond to them promptly. But when you actually get down to business and start doing it, you would realize that it consumes a major part of your time. So the best way to tackle the constant flow of emails is to outsource your work to us. As the leading eBay Customer Service Provider for eBay sellers, we can take this burden off your shoulders and let you focus entirely on the ciritcal operations of your business.
Our team of customer service executives is capable of drafting professional emails for your needs. We address all the emails in real time, recognizing the fact that a timely response to emails plays an important role in retaining customers, pacifying an irate buyer, solving key issues, and taking care of a lot of other things. You can use our eBay Email Support Service for addressing emails pertaining to:
Sometimes, your potential buyers need an urgent response, faster than what they can get on an email. Consider this: a customer is on your eBay store, having nearly made up their mind to make a purchase and what’s stopping them from doing so is a little doubt about the product or service. For scenarios such as this, an efficient chat support service can be quite handy. Having an effective eBay Chat Support Service singnificantly reduces the possibility of losing sales because of delayed response. A quick turnaround time for any urgent customer query is vital. In this way you will not lose your potential customer for the want of proper and timely response.
Our voice/chat support executives will assist you to invite online customers to interact with them regarding your products or service in real-time. It will open an effective two-way communication about services you provide through your eBay store.
Our eBay Customer Interaction Services provide assistance to:
A Tool To Increase Visibility Of Your Products And Placement In Search Results
The objective of our eBay Customer Feedback Solution is to provide a unique customer service experience to the sellers and resellers on eBay. We cover major issues like increasing positive reviews and removing negative feedback.
When it comes to selling on eBay and especially seeking positive feedback, being “proactive” pays good dividends. It is always recommended to take the initiative to seek feedback from the buyers before they decide to do it. A personalized note, thanking your customers for their purchase and requesting a positive feedback can do a lot to establish a great rapport with them.
This opens a way for them to return the favor. Actually, the obligation of your buyer ends with the sale transaction, so if you do not seek feedback, there is every chance you would only get it if your buyer is unhappy or irritated for some reason, which in the end would hurt your online reputation.
Our experts take special care in responding to negative feedback. Negative reviews and escalations, irrespective of their severity, can affect your sales to a considerable degree. And if they are not addressed in a timely and professional manner, they have the potential to ruin your business as well.
A timely response to a negative feedback inspires confidence among your buyers. Otherwise, it implies that you don’t care. Thus, responding to a negative review is important and requires professional competence.
Four things that make our eBay Customer Service Solution really stand out:
Our response is always professional and polite. We never show discomfort, even when the buyer is unreasonable.
We avoid arguments and lengthy responses by keeping communication concise and issue-based.
Understanding the frustration of a disgruntled customer is important. It is an excellent way to reestablish the connection.
Fair or not, your buyers look for accountability! Our approach is to take positive responsibility and explain under which circumstances, certain things occurred. Even logistics or weather issues have to be considered.
Removing negative feedback on eBay is also vital for your online reputation and increased visibility of your products. For the benefit of your store, we request feedback revision from unhappy customers. However, requesting for the removal of negative feedback is not enough. Leaving a follow-up comment also helps. If the issue is fixed well to the satisfaction of your customer, there is every chance that he/she will go back and replace the negative feedback with a positive one.
Sending a feedback revision request is not without its complications. eBay customer service management professionals at Team4eCom understand the nitty gritty involved better than anyone else in the industry.
You can always ask for a FREE TRIAL of the eBay Customer Service Management from us. We will be more than happy to give it a try for you to best of your satisfaction.
info@team4ecom.com
+44 203 514 2601
+1 585 283 0055